COVID-19 Resources and Policies
Solutions for a Challenging Time
Bikes are essential - for transportation, for stress relief, and for staying active and healthy. We have the gear that you need to ride responsibly, including helmets and visibility equipment, and we have ship to home and curbside pick up options to help you shop safely. Shop online and contact us with any questions about our products or our policies.
Online Shopping Delivery Options
We’ll arrange a time to provide contactless pickup of your order.
Ship To Home
Many bikes and accessories can be delivered directly to your home.
Frequently Asked Questions
General Store Information
Q: What are your current business hours?
A: We are operating with normal business hours (closed Weds and Sundays!) with locked doors for the well being of our team. Please check the hours before visiting or order your gear online at any time of the day for curbside pickup!
Q: Do you currently offer repair services?
A: Yes. Bike repairs and maintenance are available with curbside dropoff. No appointment necessary, please call when you arrive so we can take you info over the phone (zero contact policy in effect)
Q: Can I come in and buy a new tire?
A: No, but everything in stock can be ordered through our ONLINE STORE or over the phone for curbside pickup, nomally within 1-2 hours!
Q: Can I come in and browse?
A: No, we are currently closed for browsing, but you can buy all in stock items via our online store for curbside pickup.
You can also set up an an appointment for in person bicycle sales, but please note due to the massive worldwide shortage of bikes we unfortunately have very little inventory of bikes under $1000.00. We highly suggest checking inventory online or giving us a quick call, please do not just show up looking to browse! Sorry and thanks for your understanding!
Q: Do you have a Mask and Social Distancing Policy?
A: Yes, mask must be worn at all times, and please respect 6 ft social distancing.
NO MASK = No Service
Placing an Online Order
Q: How do I find the right bike?
A: We're here to help. You can shop bikes online, and contact us with any questions on sizing, bike models, availability, or anything else on your mind. We can make buying a new bike fun and easy, even over the phone!
Q: How do I pick the right accessories for the bike I’m ordering?
A: While shopping for a bike online, you can also explore our selection of apparel and accessories. Give us a call if you have any questions. Common accessories with a new bike include a water bottle and cage, kickstand, helmet, lights, bags, and phone holders.
Q: Will my bike come assembled?
A: Yes. Every bike purchased from our business is professionally assembled by a trained bicycle mechanic and undergoes a comprehensive safety check before delivery.
Q: When will my bicycle be ready for pick up?
A: Most bike can be professionally assembled and ready for pick up in a day or two if the product is in stock locally. If your new bike needs to first be delivered to us from a supplier, it could require an additional 2-5 days. A member of our team will discuss your options with you after you place your order, or we are available for a personal consultation before you purchase if timeliness is a top priority for you. Once you've purchased a bike online, we'll contact you as soon as it is ready for pickup.
Q: How do I know what size product to purchase?
A: Whenever possible, products on our website have sizing information available. We are actively adding more self-serve tools to our website to help you further - especially for bicycles. We encourage you to contact so we can offer you personalized assistance finding the right size.
Q: What happens if I order the wrong size?
A: Most products we sell come with a 30 day satisfaction guarantee. Please order with confidence and we will do our best to resolve any sizing issues you may encounter.
Q: Are pricing and availability accurate on your website?
A: Our website is connected directly to our store inventory, along with inventory from our most trusted suppliers. With rare exceptions, if you see that an item is in stock on our website, then it is available to order. However, due to increased demand, many bikes are selling quickly and may be unavailable when an order is processed. We will contact you after you make your purchase if we encounter any issues.
Receiving My Online Order
Q: Do you offer curbside pickup?
Yes. We are offering curbside pickup for all products. We will contact you when your order is ready.
Employee Safety Information
Q: How are you keeping your employees safe?
A: The safety of our employees as well as our customers is our top priority. We’ve undertaken the following safety protocols in accordance with CDC recommendations to keep our team and visitors safe. The protocols include:
- Vigilant and frequent cleaning and disinfecting standards beyond CDC recommendations
- Utilizing provided face masks and gloves
- Frequent hand washing
- Extended social distancing
- Thoroughly disinfecting every product and package before curbside pickup or local home delivery
- Team members who are symptomatic or have had probably exposure to someone who is sick are asked to stay home
Full Covid 19 Policies
I want to make an impassioned plea to all of our customers to please understand how we are required to do business in a safe manner during these difficult times, and thank you in advance for your understanding!
MASK MUST BE WORN AT ALL TIMES AT The Shops of Middelton Plaza where we are located.
NO MASK = NO SERVICE! NO EXCEPTIONS!
MASKS MUST BE WORN OUTSIDE AND INSIDE STORE! NO EXCEPTIONS!
NO MORE THAN ONE PERSON AT A TIME IN STORE (OR 2 PERSON PARTY) for in person bicycle sales only (BY APPOINTMENT ONLY). Please do not show up with the whole family!!
RESPECT SOCIAL DISTANCING AND REMAIN A SAFE 6FT APART AT ALL TIMES!
- We are not able to do test rides at this time
- Curbside pickup and dropoff for repairs
- Curbside pickup of web and phone orders